How-to to run a software consulting business

Web Infrastructure

Setup telephony

by shabda on October 10, 2011

You need a business telephone number and (optionally) a fax number. You can choose to continue to use your personal number as the business number, but that can cause you to get calls in middle of the nights (hello timezones), or sometimes your wife may be speaking to your business contacts. It is advisable to [...]

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Setup CRM

by shabda on October 10, 2011

You have a good leads pipeline and people are contacting you to buy your services. A rule of sales is that larger the sale price longer the period the client will do a due diligence. So you need to keep a system to keep in touch with your client during this sale period. The biggest [...]

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Setup instant messaging system

by shabda on October 10, 2011

There is a good chance you may be working in a remote environment from your client. You need to setup channels so you and your clients can communicate in real time. There are lot of instant messaging tools you can use, but we have two which we use, and recommend. GTalk Skype If you created [...]

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Setup Project management system

by shabda on October 10, 2011

Clients appreciate being kept informed of the progress of their software projects. Your staff and contractors need a way to keep track of their todo and tasks. A project management system is a must to do this. One of the ongoing challenges to do this is that clients prefer email over a project management system. [...]

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Setup invoicing/book-keeping system

by shabda on October 9, 2011

You need to maintain your books so that it is easy for you to file taxes, calculate your profitability and cashflow and make projections for your business. Depending upon your local laws and your legal structure your business expenses are probably tax-exempt. So its imperative to keep track of all these expenses. How I work [...]

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Turning customers to repeat customers

The best way to get business is by getting more work from an existing customer. New customers cost money to acquire. They need to be nurtured before they will get trust with you to let you work on the most... »

Turning customers to repeat customers

Moving up the value chain

  If you want to grow the business without growing headcount the only way is the provide higher end services or to sell products. Do you sell services which can be productized? Do you have technology which can be sold... »

Moving up the value chain

Keeping costs low

As you start to scale the business, the overhead costs start increasing. Eg. When you are self employed you maybe doing billable work 90% of the time. As your business grows, you will have to add admin staff, accountants and... »

Keeping costs low

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