By : Thejaswi Puthraya

In the last post, we saw how to create the skeleton of a basic email application using Lamson. In this part, we'll see how to write a handler (in the controller) to open a ticket in Unfuddle, the project management tool we use at Agiliq.

If you look at the config/settings.py file, you'll see a handlers attribute that should be updated to match the file that contains the rules for mail routing. In this case, let us create a unfuddle.py under the app/handlers directory and update the config/settings.py:

handlers = ["app.handlers.unfuddle ...

By : Thejaswi Puthraya

Off late, we've been slightly busy with a 'lot' of new developments on our end and we've not been able to devote attention to the blog. In these busy periods, we tend to forget things faster. One such thing that Shabda recently pointed out that a couple of our applications (client and open source project) were raising exception. Because of the low frequency of these errors, they went unnoticed for quite a few days. We do check e-mail often but we are mostly drowned in our project management tool, Unfuddle. Shabda suggested we open a ticket for every ...